01
Who we are
This website and the Fiorawall brand are operated by Fiorawall, Inc. (“Fiorawall”, “we”, “us”, or “our”). We are the data controller responsible for personal information collected through this site and our sales channels.
- Company name
- Fiorawall, Inc.
- Registered office
- Newark, Delaware, USA
- Contact email
- admin@fiorawall.com
By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.
02
Information we collect
We only collect information that helps us deliver our products, run our store, and improve your experience. This falls into three groups.
Information you give us directly
- Identity and contact details: your name, email address, phone number, billing and shipping addresses.
- Order information: the products you buy, customisation or sizing details, order history and preferences.
- Payment information: processed securely by our payment partner. We do not store full card or banking details on our own systems.
- Account information: login credentials and saved preferences, if you create an account.
- Communications: messages, enquiries, support requests, reviews, and survey or feedback responses you choose to share.
Information we collect automatically
- Device and connection data: IP address, browser type, device type, operating system and language settings.
- Usage data: pages viewed, items browsed, time on site, referring links and general interaction patterns.
Information from cookies and similar technologies, as described in the Cookies section below.
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How we use your information
We use the information we collect to:
- Process, fulfil and deliver your orders, including manufacturing, shipping and returns.
- Take payment and protect against fraudulent or unauthorised transactions.
- Provide customer support and respond to your enquiries.
- Manage your account and remember your preferences.
- Send service messages such as order confirmations, dispatch updates and important notices.
- Send marketing or design inspiration where you have chosen to receive it. You can opt out at any time.
- Understand how our site is used so we can improve our products, content and overall experience.
- Meet our legal, tax, accounting and regulatory obligations.
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Legal bases for processing
Depending on the situation, we rely on one or more of the following legal bases to process your personal information:
- Performance of a contract: to take and fulfil your order and provide the services you have asked for.
- Consent: for example, when you opt in to marketing communications or accept non-essential cookies. You may withdraw consent at any time, without affecting processing carried out before you withdrew it.
- Legitimate interests: to operate, secure and improve our business and to prevent fraud, provided this interest does not override your rights and freedoms.
- Legal obligation: to comply with applicable laws, including tax, accounting and consumer-protection requirements.
07
How long we keep your information
We retain personal information only for as long as it is needed for the purposes set out in this policy, or for as long as required to meet legal, tax and accounting obligations. When information is no longer required, we securely delete or anonymise it.
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How we protect your information
We apply reasonable technical and organisational measures designed to protect your information against loss, misuse, unauthorised access and disclosure. While no method of transmission or storage is completely secure, we work to safeguard your data and to keep our practices under review.
09
International data transfers
Fiorawall is based in the United States and serves customers in more than one country, so personal information you give us is transferred to, and processed in, the United States. Some of our service providers may also process information in other locations. Where personal information is transferred across borders, we take steps intended to ensure it continues to receive an appropriate level of protection in line with applicable law.
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Your rights and choices
Subject to applicable law, you may have the right to:
- Access: see the personal information we hold about you.
- Correction: correct information that is inaccurate or incomplete.
- Deletion: ask us to delete your personal information, where applicable.
- Restriction and objection: limit or object to certain processing of your information.
- Data portability: receive your information in a portable format.
- Withdrawal of consent: withdraw at any time, where processing is based on consent.
- Marketing opt-out: stop marketing communications at any time, using the unsubscribe link or by contacting us.
To exercise any of these rights, contact us at admin@fiorawall.com. We may need to verify your identity first, and we will respond within the timeframes required by applicable law. You may also have the right to contact your local data protection authority.
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Children’s privacy
Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
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Third-party links
Our site may contain links to third-party websites, platforms or social channels. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies before sharing information with them.
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Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we do, we will revise the “Last updated” date above. Significant changes will be communicated through appropriate channels where required.
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Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights, please reach out to us:
We will do our best to address your concerns promptly and fairly.