01
What are cookies?
A cookie is a small file a website stores on your device. Some are essential to make the site work (like keeping items in your cart); others, only with your permission, help us understand how the site is used or support marketing. We also use similar technologies such as local storage and pixels; we refer to them all as “cookies” here for simplicity.
02
The cookies we use
We group cookies into three categories, the same three you see in our cookie banner. Necessary cookies are always on; Visitor statistics and Marketing are set only if you allow them.
Strictly necessary
Always onRequired to run the store: sign-in, your cart, checkout, payment, security, and remembering your country. These can’t be switched off, and they don’t track you for advertising.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| fiorawall_consent | Fiorawall | Stores your cookie-consent choice | 12 months |
| fiorawall_region | Fiorawall | Remembers your country / market / currency | 12 months |
| fiorawall_intl_choice | Fiorawall | Remembers that you chose to stay on the international site, so we don’t suggest your country again | 12 months |
| fiorawall_guest_cart_id | Fiorawall | Your guest shopping-cart ID | Persistent (local storage) |
| fiorawall_guest_cart_claim_token | Fiorawall | Security token proving this browser owns the guest cart | Persistent (local storage) |
| fiorawall_cart_id | Fiorawall | Your signed-in cart ID | Persistent (local storage) |
| fiorawall_cart_cache | Fiorawall | Short-lived cart cache (fewer requests) | 30 minutes (session storage) |
| fiorawall_discount_popup_seen / fiorawall_discount_popup_session | Fiorawall | Remembers that you dismissed or declined the welcome-offer popup so it isn’t shown to you again straight away | 6 hours, or 30 days if you decline |
| fiorawall_sale_popup_seen_<sale id> | Fiorawall | Remembers when you last saw a sale’s popup, so it is shown to you at most once every 7 days | Persistent (local storage) |
| fiorawall_cart_reminder | Fiorawall | Remembers that this visit has already checked for a cart saved on an earlier visit, so the reminder shows once | Until you close the tab (session storage) |
| fiorawall_newsletter_email | Fiorawall | Remembers the email you used for the welcome discount, to pre-fill the discount field on the cart | Persistent (local storage) |
| fiorawall_pending_code | Fiorawall | Remembers a discount code you copied or followed a link with, so it can be applied in your cart | Until you close the tab (session storage) |
| appliedPromoCode | Fiorawall | Remembers the discount code applied to your cart | Persistent (local storage) |
| fiorawall_favorites / recently_viewed_* | Fiorawall | Your saved favourites and recently-viewed items | Persistent (local storage) |
| fiorawall_wallpaper_finder | Fiorawall | Keeps your answers and your place in the wallpaper finder, so going back from a design returns you to the same card | Until you close the tab (session storage) |
| fw_agent_handoff / fw_agent_handoff_reopen / fw_agent_resume | Fiorawall | Remembers what a link from your AI assistant added to your cart during this visit, so reloading the page shows it again and checkout can continue where you left off | Until you close the tab (session storage) |
| fiorawall_browse_list | Fiorawall | Keeps the designs you loaded on a browse or search page, so going back from a design returns you to the same place | Until you close the tab (session storage) |
| __session, __client_uat, __clerk_* | Clerk | Keeps you signed in (authentication) | Session to 12 months |
| __cf_bm, cf_clearance | Cloudflare | Security / bot protection (CDN) | ~30 minutes |
| Razorpay checkout cookies | Razorpay | Processes your payment securely | Session |
| fw.chat.session | Fiorawall (Typebot) | Keeps your place in a support chat so it survives a page refresh | 60 minutes (session storage) |
| fw.chat.mode | Fiorawall | Remembers whether you were talking to the assistant or a person | Persistent (local storage) |
| fw.chatwoot.session | Fiorawall (Chatwoot) | Identifies your support conversation so a reply from our team reaches you when you return | Persistent (local storage) |
| fw.specialist.dismissed | Fiorawall | Remembers that you closed the design-specialist prompt so it isn’t shown again | Until you close the tab (session storage) |
| fw.chat.lead | Fiorawall (Chatwoot) | Remembers the phone number or email and name you gave when asking to speak with a person, so you aren’t asked again in the same visit | Until you close the tab (session storage) |
| __ph_opt_in_out_<project> | PostHog | Remembers whether you allowed visitor statistics | Persistent (local storage) |
Visitor statistics
Only with your consentHelp us understand how the site is used so we can improve it. Set only if you allow them. With Consent Mode, no analytics cookies are stored until you consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics (GA4, via GTM) | Distinguishes visitors | 2 years |
| _ga_<id> | Google Analytics (GA4, via GTM) | Maintains GA4 session state (the suffix is the GA4 measurement-ID stream, e.g. _ga_ABC123DEF4) | 2 years |
| ph_<project>_posthog | PostHog (EU) | Distinguishes visitors and keeps a visit together for visitor statistics, heatmaps and session replay | 12 months |
| fiorawall_signup_tracked | Fiorawall | Remembers that your new account’s sign-up was counted, so it is counted once | Persistent (local storage) |
Marketing
Only with your consentUsed, with your consent, for relevant content, advertising, and measuring campaigns. Set only if you allow them.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta | Meta Pixel ad attribution | 3 months |
| _fbc | Meta | Records the ad click that brought you here, for ad attribution | 3 months |
| _gcl_*when enabled | Google Ads | Ad-click conversion attribution | 90 days |
| Google store widget | Shows our Google store rating, or Google’s summary of our shipping and returns, in a small badge; Google may set its own cookies inside it | Set by Google | |
| Google Customer Reviews / fiorawall_google_reviews_optin_<order id> | After you order, Google offers to email you a short survey about your purchase. To do this it receives your order number, email address, delivery country and expected delivery date, and may set its own cookies. We note in your browser that you were asked, so you are asked once per order | Set by Google; our note is persistent (local storage) |
Cookies marked “when enabled” are set only once that service is switched on (for example, analytics or advertising tags) and you have consented. Third-party cookie names can vary slightly by provider version.
03
Your choices
When you first visit, our cookie banner lets you Accept all, choose Only necessary, or pick individual categories. You can change or withdraw your choice at any time using the “Cookie settings” link in the footer of any page.
We also honour the Global Privacy Control (GPC) browser signal: if your browser sends it, we keep statistics and marketing off automatically. You can additionally manage or block cookies through your browser settings, though disabling some may affect how parts of the site work.
04
Questions
If you have any questions about how we use cookies, contact us at admin@fiorawall.com. We may update this policy as our services change; the “Last updated” date above reflects the latest revision.