Our quality commitment
Fiorawall wallpapers are produced by manufacturing partners with decades of experience in fine wallpaper making. We stand behind that quality. This Limited Warranty is provided by Fiorawall, Inc. and applies to wallpaper products purchased directly from us: wallpaper rolls, and wallpaper and wall murals made to measure, including your own designs. Posters and canvas prints are not covered by this Warranty, but your legal rights still apply to them.
What’s covered
Subject to the conditions below, we warrant that our wallpaper will be free from material manufacturing defects under normal indoor use for a period of twelve (12) months from the date of delivery. Covered defects may include significant print or material faults present at the time of delivery that are not consistent with the product as described.
What’s not covered
This Warranty does not cover issues that do not arise from a manufacturing defect, including:
- Improper installation, unsuitable wall preparation, or failure to follow the supplied instructions;
- Damage from accidents, misuse, moisture beyond a product’s intended use, abrasion or harsh cleaning;
- Normal wear over time, and gradual colour change or fading caused by prolonged exposure to sunlight;
- Natural variation in colour or texture between print runs or batches, which is a characteristic of wallpaper and not a defect;
- Products that have been altered, repaired or installed with unsuitable third-party adhesives or tools;
- Faults that should reasonably have been identified by inspecting the wallpaper before cutting or installation;
- Custom artwork issues arising from low-resolution or incorrect files supplied by the customer.
Always inspect every roll or panel before installing. Once wallpaper has been cut or hung, it is treated as accepted, and defects that were visible beforehand cannot be claimed under this Warranty.
Conditions
To rely on this Warranty:
- You must be the original purchaser and provide proof of purchase;
- The product must have been stored, handled and installed in line with our guidelines;
- The defect must be reported to us promptly after it is discovered, and within the warranty period.
How to make a warranty claim
Email admin@fiorawall.com with your order number, a description of the issue, and clear photographs (and, where possible, the batch information). We may ask for additional details or samples to assess the claim.
Our remedy
Where a valid claim is accepted, we will, at our reasonable discretion, repair, replace or refund the affected product. Replacement material may differ slightly from the original due to natural batch variation. Our liability under this Warranty is limited to the affected product and is subject to the limitations set out in our Terms & Conditions.
Your statutory rights
This Warranty is provided in addition to, and does not exclude, restrict or replace, any rights or remedies you may have under the mandatory consumer-protection laws of your country. Where such laws apply, your statutory rights remain unaffected.
United States: this warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
To raise a warranty claim or ask a question: