Returns & Refunds

A standard-size product is sold in a fixed size listed on our website and is not produced to your specifications. This includes wallpaper rolls, posters and canvas prints.

A made-to-measure product is printed to the measurements, design, image, colour or scale you choose. This includes wall murals, wallpaper sized to your wall, photo wallpaper, and orders through Design Your Wallpaper, Print Your Own or a custom quote.

The product page, checkout and your order confirmation show which type you bought.

You can return a standard-size product for any reason if you:

• tell us within 30 days of delivery;
• send it back within 14 days of telling us; and
• return it unused, uncut and in its original packaging.

You pay the return shipping. We refund the price you paid for the item, plus standard delivery if you paid for it (not the extra for express delivery), within 14 days of receiving it back, or of receiving proof that you sent it if that comes first. If an item comes back used or damaged, we may reduce the refund to reflect its loss in value.

Made-to-measure products are printed for you and cannot be resold. We do not accept returns or give refunds for a change of mind, or because a product does not suit your wall or room, including when it is unopened or not yet hung. At checkout we ask you to confirm that you understand this.

Please check your measurements and wall surface before ordering. This does not affect your rights if a product is damaged, faulty or not as ordered (section 5).

Contact us as soon as possible after ordering: production usually starts within one or two working days. If your order has not gone into production, we will change or cancel it with a full refund. Once production has started, a made-to-measure order cannot be changed or cancelled.

A standard-size product can be cancelled at any time before dispatch, and returned after delivery under section 2.

If anything arrives damaged, faulty or different from your order, email us with your order number, clear photos and a photo of the shipping label. Please tell us as soon as you can, ideally within 30 days of delivery. We will reprint or replace it free of charge, or refund it, and cover any return shipping.

Please inspect every roll or panel before cutting or hanging. We cannot cover installation costs for visibly faulty material that has been hung.

Faults that only show later are covered by your legal rights and, for wallpaper, by our 12-month Limited Warranty.

Before ordering, please check that your wall suits the material you choose. Each product page lists suitable surfaces. If you are unsure, send us a photo of your wall and we will advise.

1. Email admin@fiorawall.com with your order number and the items you want to return, or use Request a return on the order in your account.
2. Wait for our return instructions and address.
3. Ship with a tracked service and send us the tracking number.

Please don’t send items to any address printed on your parcel: parcels sent there can be lost.

Refunds go back to the payment method you used; we can’t send them to a different card or account. Once we’ve issued a refund, your bank usually takes 5–10 business days to show it.

Installation is a separate service from your wallpaper. If you cancel it before the installer’s visit, we refund the installation fee in full, even when the wallpaper itself is made to measure.

This policy does not affect your statutory rights.

• UK, EU, Norway, Iceland and Liechtenstein: you can cancel a standard-size product within 14 days of delivery without giving a reason. Tell us clearly, by email or with the form below. Our 30-day returns already include this period. This right does not apply to goods made to your specifications.
• South Korea: you can withdraw from a standard-size purchase within 7 days of delivery. Made-to-measure products are excluded because you agreed to this before ordering.
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• Everywhere: your rights for damaged, faulty or misdescribed goods apply to every product, made-to-measure included, for as long as the law where you live provides.

If you ordered before this policy took effect, the returns terms shown when you ordered still apply to that order.

To start a return or ask a question, get in touch: