Shipping Policy

Overview

We print and package our wallpaper designs with immense precision, partnering with leading courier networks to ensure they travel securely from our studio straight to your project site.

Order processing times

Because a significant portion of our fine wallpapers are custom-sized, batch-matched, or made-to-order, every order is printed, inspected and packed to order. The delivery windows below are measured from when you place your order and already include this production time. Orders placed over weekends or official public holidays are queued for processing on the following business day.

International shipping

Fiorawall designs travel globally. We utilize premier international air couriers (such as DHL, FedEx, or UPS) to service clients worldwide:

• Delivery windows: International delivery typically takes 2 to 5 business days from the time you place your order, depending on customs clearance speeds in your destination country.

Customs, duties, and taxes

For cross-border shipments, all local import duties, customs tariffs, handling broker costs, or regional sales taxes levied by your country are the sole responsibility of the customer. These charges are applied at your border and are not integrated into our checkout totals. Refusing a shipment to dodge import levies will result in return freight expenses being deducted from any eventual refund.

Tracking your delivery

The moment your package is labeled and picked up by our shipping partners, an automated notification is sent directly to your email. This message contains a live tracking link and waypoint details so you can monitor your shipment every step of the way.

Delivery attempts and address changes

Couriers will typically attempt delivery up to 2 or 3 times before placing the package into a holding facility or marking it for return. Please ensure your delivery address and telephone contact figures are completely exact at checkout. Adjusting a shipping address after labels have been issued or packages have been handed to a carrier may not be possible, or may incur redirection fees.

Damaged in transit

If your external packaging tube or box shows visible crushing, tearing, or puncture signs upon arrival, please photograph the unopened parcel before accepting it, or state the damage clearly to the delivery driver. Contact us immediately at admin@fiorawall.com with your order number and attached photos so we can address the issue with the courier.

Incorrect or missing items

Please inspect the content layout of your boxes immediately upon unpacking. If any component is incorrect, missing, or mismatched, notify us within 48 hours of delivery. We will prioritize printing and dispatching any replacement panels at no additional charge.

Delays and force majeure

While we partner exclusively with top-tier courier networks, Fiorawall cannot assume direct liability for delivery delays triggered by factors outside our immediate operational control. This includes regional courier network sorting pile-ups, customs holds, flight cancellations, extreme weather anomalies, or unexpected force-majeure instances. We will always do our best to help track and speed up your shipment.

Contact

Questions about a delivery or this policy? Please reach out and we’ll help.